Return & Refund Policy

Last updated: August 2026

1. Return Window

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be unused, in the exact same condition that you received it, and strictly in its original packaging.

2. Damaged or Broken Items

Because we ship fragile items (glassware, ceramics, and melamine), an uncut unboxing video is required to claim a refund or replacement for items broken during courier transit. Please inspect your order immediately upon reception and contact us within 24 hours if an item is defective or damaged.

3. Non-Returnable Items

Certain conditions void the return policy, including:

• Items that have been washed, used, or altered.
• Items missing their original retail boxes or inserts.
• Discounted, promotional, or clearance sale items.

4. The Refund Process

Since our orders are processed via Cash on Delivery (COD), approved refunds cannot be reversed to a credit card. Refunds will be issued via Direct Bank Transfer (IBAN), EasyPaisa, or JazzCash.

1. Email us at nabs2151@gmail.com with your order details and the unboxing video.
2. We will provide a return shipping address.
3. Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
4. If approved, the funds will be transferred to your designated account within 3-5 business days.

5. Return Shipping Costs

You are responsible for paying your own shipping costs for returning an item, unless the return is due to a damaged or incorrect product sent by us. Original shipping charges are non-refundable.